Privacy Policy

Myko San Privacy Policy

What information do we collect?

We collect information from you when you place an order, send us a message, or register on our site.

When ordering or registering on our site, as appropriate, you may be asked to enter your: name, e-mail address, mailing address and/or credit card information. However, you may also visit our site anonymously.

We may also use Google Analytics Advertising and Remarketing, Demographics and Interest, and other features. Similarly, we may use Facebook Custom Audiences and other Advertising features. None of these services may personally identify you, and we only use them to help generate future leads and improve our website.

What do we use your information for?

We may use any information collected from you in the following ways:

  • To process transactions

We shall not sell, exchange, transfer or give your information, whether public or private, to any other company for any reason whatsoever, without your consent, except for the express purpose of delivering the purchased product or requested service.

  • To personalize your experience (your information helps us to better respond to your individual needs)
  • To improve our website (we continually strive to improve our website based on the information and feedback we receive from you)
  • To improve customer service (your information helps us to more effectively respond to your customer service requests and support needs)
  • To send short informative messages about discounts and such to your browser (with your consent)
  • To send periodic emails.

We will only use the email address you provide for order processing, to send you information and updates pertaining to your order (including receipts). In forms, your email address will only be used to contact you if you select you require a reply.

Note: If you have subscribed to our newsletter and would, at any time, like to unsubscribe, simply follow the unsubscribe instructions at the bottom of any email.

How do we protect your information?

We implement a variety of security measures to maintain the safety of your personal information when you place an order or enter, submit, or access your personal information.

We offer the use of a secure server. All supplied sensitive information is transmitted via Secure Socket Layer (SSL) technology and then encrypted. Credit card payment is done at a bank website (via a payment gateway WSPay); their databases are only accessible to those authorized with special access rights to such systems, and are required to keep the information confidential.

Myko San uses WSPay for online payments using credit cards.

WSPay is a secure system for online payments in real-time via credit and debit cards and other payment methods. WSPay provides customers and merchants with secure entry and transfer of entered card data, which is confirmed by the PCI DSS certificate owned by WSPay. WSPay uses an SSL certificate with 256-bit encryption and TLS 1.2 cryptographic protocol as the highest level of protection when entering and transferring data.

After the transaction, your personal data (specifically, your credit card data) will not be stored on our servers.

Do we use cookies?

Yes. Cookies are small files that a site transfers to your computer through your Web browser (if you set it to allow cookies) that enables the sites or service providers systems to recognize your browser and capture and remember certain information. We use cookies

  • to help us remember and process the items in your shopping cart, and
  • to make the contact form briefly remember your input in case of error.

Additionally, Google Analytics and Facebook may run their cookies and pixels, in rendering their advertising services. None of them may personally identify you. You may opt out of these services: please visit their pages on instructions to do that.

If you prefer, you can choose to have your computer warn you each time a cookie is being sent, or you can choose to turn off all cookies via your browser settings. Like most websites, if you turn your cookies off, some of our services may not function properly. However, you can still place orders over the phone (+385-1-466-00-95, Mon-Fri 9am-5pm CET) or by contacting our customer service via a contact form.

Do we disclose any information to outside parties?

We do not sell, trade, or otherwise transfer any of your personally identifiable information to outside parties. This does not include trusted third parties who assist us in operating our website, conducting our business, or servicing you, so long as those parties agree to keep this information confidential. We may also release your information when we believe release is appropriate to comply with the law, enforce our site policies, or protect others or ours rights, property, or safety.

Third party links

Occasionally, at our discretion, on our website we may include third party links offering relevant information and services. These third party websites have separate and independent privacy policies. We therefore have no responsibility or liability for the content and activities of these linked sites. Nonetheless, we seek to protect the integrity of our site and welcome any feedback about the sites we trust enough to offer our customers additional relevant information.

California Online Privacy Protection Act Compliance

Because we value your privacy, we have taken the necessary precautions to comply with the California Online Privacy Protection Act. We therefore will not distribute your personal information to outside parties without your consent.

Children’s Online Privacy Protection Act Compliance

We comply with the requirements of COPPA (Children’s Online Privacy Protection Act), and do not collect any information from anyone under 13 years of age. While our products are appropriate for children and even babies, this website and our services are directed to people who are at least 13 years old or older. Younger patients need the assistance of parents or legal guardians to complete the transactions and use all our services.

Online Privacy Policy Only

This online privacy policy applies only to information collected through our website and not to information collected offline.

Terms and Conditions

Please also visit our Terms and Conditions section establishing the use, disclaimers, and limitations of liability governing the use of our website at Myko San Terms and Conditions.

Your Consent

By using our site, you consent to this privacy policy.

Changes to our Privacy Policy

If we decide to change our privacy policy, we will post those changes on this page, and update the Privacy Policy modification date below.

This policy was last modified on March 21, 2023.

Contacting Myko San

If there are any questions regarding this privacy policy you may contact us using the information below.

Address: Vijenac Frane Gotovca 8, 10000 Zagreb, Croatia

Phone: +385-1-466-00-95

You can also use our contact form.